Thank you for choosing Happy Solar Systems. We are committed to delivering high-quality solar energy solutions. If for any reason you are not entirely satisfied with your purchase, we invite you to review the following policies regarding returns, refunds, and delivery.

1. Interpretation and Definitions

Interpretation
Terms with capitalized initials have meanings as defined in this section. These definitions shall apply uniformly whether expressed in the singular or plural.

Definitions

  • Company: Refers to Happy Solar Systems, also referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement.

  • Goods: Refers to the items offered for sale through our Service.

  • Orders: Refers to a request by You to purchase Goods from Us.

  • Service: Refers to our online platform and related services.

  • Website: Refers to Happy Solar Systems, accessible at www.happysolar.co.ke.

  • You: Refers to the individual or legal entity accessing or using the Service, including a company or institution, as applicable.

2. Order Cancellation Rights

You may cancel your order within seven (7) days of receiving the Goods, without providing a reason.

The cancellation window closes 7 calendar days from the date of delivery or when a third party (appointed by you, other than the delivery provider) takes possession of the Goods.

To exercise your right to cancel, please notify us with a clear written request via:

  • Email: [insert email address]

  • Phone/WhatsApp: 0722 708034 / 0720 456534

  • Physical address: Happy Solar Systems, Kiambu Road, Nairobi

3. Delivery Terms

Standard Delivery

Unless otherwise agreed in writing, all deliveries will be made to the address specified at the time of order. We will aim to deliver the Goods on, or as close as possible to, the requested date.

Customers are responsible for ensuring availability to receive and accept the delivery. If delivery is not possible due to customer-related issues, the Goods may be placed in storage, and any additional storage or handling fees will be charged to the customer.

Delivery timelines provided are estimates and not binding deadlines. Happy Solar Systems will not be held liable for delays beyond our control.

Damaged or Incorrect Deliveries

Any discrepancies such as:

  • Damaged Goods

  • Missing items

  • Over deliveries

  • Duplicate orders

Must be reported within 48 hours of receiving the shipment, along with proof of delivery. We will assess the issue and offer a suitable resolution—replacement, refund, or credit.

Order Collection

If you choose to collect your order personally, please present valid identification (National ID or Passport).
For third-party collections, the recipient must present a signed letter of authorization from the buyer along with a copy of the buyer’s ID.

Installation Services

If installation is required, we will contact you to confirm a suitable date and time. Our certified technicians will ensure proper installation of all systems purchased from us.

Delivery Charges

Additional delivery fees may apply depending on your location. Any such charges will be communicated and agreed upon in advance.

4. Contact Us

If you have any questions regarding our Return, Refund, or Delivery Policy, please reach out:

Call/Text/WhatsApp: 0722 708034 / 0720 456534
Visit Us: Kiambu Road, Nairobi
Website: www.happysolar.co.ke